How To Override Epson Ink Cartridge Not Recognized

Is your printing interrupted by the Epson ink cartridge not recognized error? No more worry. This blog will guide you to fix the issue step by step, and you can return to printing in no time.

First of all, please check whether the following problems exist, which may be the root cause of the error:
1. The ink cartridge is empty. Empty, compatible ink cartridges may cause the printer to display a "not recognized" error. If you have been using ink cartridges for a while, check to see if they are empty. If so, replace the empty ink cartridge with a new one.
2. The wrong ink cartridge is in use. Using the wrong ink cartridge model in your printer can cause errors. You can find the correct ink cartridge model for your printer in your printer's manual or on the manufacturer's website.
3. The ink cartridges are not installed in the correct slot. The ink cartridge should be installed in the slot with the corresponding color label. Otherwise, it will not work, and the error "unrecognized" will be reported.

How to Override Epson Ink Cartridge Not Recognized

If the above problems do not exist but the "Epson printer ink cartridge not recognized" error persists, please try the following methods to eliminate the error.

1. Clean the Cartridge Chip's Surface

Many Epson ink cartridges have a built-in chip to connect to the printer. If there is dirt or fingerprints on the chip surface, it will affect the communication between the ink cartridge and the printer. You can gently wipe the surface of the chip with a lint-free cloth and then reinstall it into the printer. At this point, the error should disappear. If not, unplug the power from the wall and restart the printer. This will refresh the printer and clear the "remembered" message. Yes, as strange as it sounds, the printer may "remember" and display the previous error message despite the changes you have made. So it would help if you restarted the printer.
It is worth noting that if the chip is damaged, the cartridge will not work, and you will need to replace it with a new one.

2. Manually "Replace" Ink Cartridges

For printers that do not have a microchip on the cartridge to track ink levels, manually "replacing" the cartridge can "trick" the printer into replacing the cartridge with a new one. Then, it will resume printing. Here are the steps to do it.

a. Make sure your Epson printer is turned on.
b. Lift the printer cover to access the ink cartridge compartment.
c. Locate the ink button on the printer control panel. Press and hold it.
d. Wait for the ink carriage to move to the designated location within the printer.
e. Open the cover of the ink cartridge that is not recognized by the printer. Just open the lid and do not move the cartridge.
f. After briefly opening the lid of the problematic ink cartridge, close it.
g. Close the printer cover, making sure it is securely closed.
h. The printer should now continue printing without any cartridge recognition issues.

3. Disable the Epson Status Monitor

Epson Status Monitor is a software for monitoring the status of Epson printers. It can provide ink levels, paper jams, and other relevant information. Sometimes, it also makes errors like a printer, that is, the alerts cannot be eliminated in time. For example, the Epson Status Monitor issues a low-ink warning when the ink falls below a threshold. At this point, if you replace the new compatible ink cartridge, the software may be confused and fail to recognize the ink cartridge. One of the direct ways to override the Epson printer ink cartridge not recognized is disabling the Epson Status Monitor. Here are the steps you can follow:

a. Right-click the printer icon in the taskbar and select Printer Settings.
b. Click the Maintenance tab.
c. Click Speed and Progress.
d. Select to disable EPSON Status Monitor.
e. Click OK to save settings.

4. Downgrade Printer Firmware

Epson printers automatically update firmware, which may cause your third-party ink cartridges to become incompatible with the printer. This is a means for original manufacturers to restrict consumers from using third-party ink cartridges. If your compatible ink cartridge has not been used up or does not use an upgrade-resistant chip, a firmware update will cause your ink cartridge to not be recognized. In order to continue to use existing compatible ink cartridges and reduce waste, you can try to downgrade the firmware.

5. Replace Ink Cartridges Following On-Screen Prompts

If, after trying the above methods, you still can't override Epson ink cartridge not recognized, follow these steps to replace the problematic ink cartridge with a new, genuine one.

a. Turn on the Epson printer.
b. Access the printer menus using the control panel or touch display.
c. Find "Cartridges" or "Maintenance."
d. Select "Cartridge Change" or "Replace Cartridge." The printer will provide on-screen prompts to guide you in replacing the Epson cartridge.
e. Follow the instructions and carefully open the printer door or access panel to gain access to the ink cartridge compartment.
f. Gently press the release lever or clip to remove the old unrecognized ink cartridge.
g. Install new, genuine Epson ink cartridges for your printer.
h. Follow the on-screen instructions to complete the cartridge replacement. Make sure the printer cover or access panel is securely closed.
i. Start a test print to confirm if the Epson ink cartridge not recognized issue is resolved.

Tips to Prevent Future Epson Ink Cartridges Not Recognized Errors

1. Use Genuine or Upgrade-resistant Compatible Epson Ink Cartridges: Using genuine Epson cartridges can directly reduce the likelihood of errors. Or you can use upgrade-resistant compatible Epson ink cartridges to ensure compatibility.

2. Turn off Automatic Firmware Updates: Blocking automatic firmware updates can prevent potential compatibility issues. If you decide to update firmware manually, make sure you run up third-party ink cartridges, which might be incompatible with the latest firmware.

3. Handle Cartridges Carefully: Avoid touching the cartridge's electrical contacts or nozzles with your fingers. Oils and dirt on your skin can interfere with the cartridge's electrical connections, leading to recognition errors.

4. Monitor Ink Levels: If your printer prompts you that the ink is low, please prepare the ink cartridge for replacement to avoid unrecognized problems caused by empty ink cartridges.

12 comments

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True Image

@Mike
Hi, Mike. Thanks for your comment. Here’s how to downgrade Epson printer firmware:
1. Check the firmware version in the printer settings (Menu > Settings > Printer Information).
2. Epson doesn’t officially provide older firmware versions, but you can find it on third-party sites like https://printerdrivers.com/.
3. Turn off the printer and press and hold the Power + Cancel (or Power + Stop) buttons to enter “Recovery Mode.”
4. Connect the computer using a USB cable, run the old firmware file, and follow the prompts to complete the update.
5. Disable automatic firmware updates in the printer settings or Epson printer software.
If you’d like instructions tailored to your specific Epson printer model, please provide more details so we can help you further!

Best regards,
True Image Team

mike

mike

Yo say down grade the firmware – how????

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True Image

@Doug
Hello, thank you for your comment. This could be due to an empty ink cartridge. Check your Epson printer to see if the ink cartridge is empty. If the cartridge is empty or low on ink, it’s a good idea to replace it. If the problem persists, try turning off the printer, unplugging it for one minute, and then plugging it back in.

Best regards,
True Image Team

Doug

Doug

My Epson XP442 printer has stopped recognising the ink cartridges DURING printing. How can that happen?

True Image

True Image

@Twillistration
Hello, thank you for your comment. It seems that the firmware in your Epson Pro 3885 printer is not recognizing the UK Epson ink cartridge. Unfortunately, since we don’t have a Hong Kong printer to test with, we’re unable to provide a definitive solution. Given the circumstances, we recommend considering a new printer that is compatible with the ink cartridges readily available in your region.

Best regards,
True Image Team

Twillistration

Twillistration

I have an Epson Pro 3885 bought in HK exported to the UK. It’s impossible to get the ink in Europe so i have to buy ship it from HK. I bought a 3880 ink ( its UK equivalent- a perfect physical fits and match) to see if it would work but the printer won’t recognise the chip and gives an error message. I can’t overide it in the application software or on the printer itself. Does anyone have suggestions or experience with this?

True Image

True Image

@Nasib
Hi Nasib. Thanks for your comment. The problem may be caused by cartridge failure or incompatibility. The following two methods may help resolve this issue:
1. Restart the Printer: After installing all four cartridges, turn off your printer, unplug the power cord, wait for 1-2 minutes, then plug it back in and turn on the printer. This might help the printer recognize all the cartridges.
2. Test the Cartridges: Install three cartridges first, and for the fourth slot, use an old cartridge if you have one. If the printer recognizes all four, the new fourth cartridge may be faulty. Please try this with each slot to check for any issues. If a cartridge seems to be the issue, we recommend reaching out to the supplier for a replacement.

Best regards,
True Image Team

Nasib

Nasib

Epson sx515w printer. When 3 out of 4 cartridges are installed it recognise all 3 but 4th is installed it will fail all 4 cartridges but when anyone is removed then other are recognized.what could be problem

True Image

True Image

@Daniel
Hi Daniel. Thanks for your comment. To disable Epson Status Monitor, you can follow the steps below.
For Windows: “Start” – “Settings” – Search for “Control Panel”- “Hardware and Sound” – “Devices and Printers” – Click your Epson printer, right-click and select “Printer Properties” or “Properties” – “Maintenance” or “Utility” tab – Find Epson Status Monitor, uncheck or disable it. Alternatively, you may find an option like “Speed & Progress”, and you can disable it from there. – “Apply”-“OK”
For Mac:
Click “Apple” menu – “System Preferences”- “Printers & Scanners” – Select your Epson printer – “Options & Supplies” – “Utility”- “Open Printer Utility” – Find Epson Status Monitor, disable or uncheck it – “Save”

Best regards,
True Image Team

True Image

True Image

@Ali
Hi, Ali. Thanks for your comment. If your magenta cartridge has been used for a long time, there is a possibility that the contact points inside the printer are rusted. You can identify the magenta ink cartridge by disabling Epson Status Monitor. However, we usually recommend doing this step when the ink cartridge cannot be recognized after cleaning the chip surface and checking the ink cartridge.

Best regards,
True Image Team

Daniel

Daniel

There is no Printer Settings, Maintenance tab or Speed and Progress tabs.
Ali

Ali

I had the same issue not recognising Magenta cartridge only, can I override this by disabling to recognise only this cartridge? is it possible that the inside printer contact point become rusted?

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